A broken lamp found while cleaning
From a photo on a phone to a repaired and re-cleaned room.
The situation
While cleaning room 311, a housekeeper finds a broken bedside lamp and a dripping tap.
Without a shared system
- She tells someone at the end of her shift, or leaves a note, or forgets.
- The manager hears about it from the next guest, and maintenance is asked by phone.
- After the repair, nobody tells housekeeping that the room needs another clean.
With Kleenee
- She reports an issue from her phone, with a photo and a spoken or typed description.
- Every new issue becomes a maintenance task, assigned straight away when the business has exactly one maintenance person.
- When maintenance hands the work in, the room is marked dirty so it is cleaned again, and an inspection is added if the property does not inspect cleanings.
- A contractor without an account can finish the job from a link you send.
What you get
Nothing depends on someone remembering to pass it on, and the room returns to service only after the repair and the clean.