Refund policy

Effective 15 October 2026

The free trial lets you try every feature without paying. So a refund is available only to those who did not use the trial.

1. First payment

   If you did not use the free trial and within 14 days of registering you decide Kleenee is not for you, we refund the full amount without asking why. This applies to monthly and yearly billing alike.

   If you used the free trial, the payment for a plan is not refunded. You can still cancel at any time.

2. Renewals

   Renewals are not refunded, but you can cancel at any time before the next renewal and the plan keeps working until the end of the paid period.

   If you forgot to cancel a yearly subscription and have not used the service since it renewed, write to us within 14 days of the renewal and we will refund it.

3. Changing plans

   Moving to a larger plan and adding units is charged pro rata for the rest of the period. Moving to a smaller plan and removing units take effect from the next period, so the current one is not refunded.

4. How to ask for a refund

   Write to [email protected] from the email you paid with, or contact Paddle through the link on your invoice (paddle.net). Paddle returns the money to the same card, usually within 5 to 10 business days depending on your bank.

5. Statutory rights

   This policy does not limit any rights you have under the law.