Check-out at 11, new guest at 14
A room that empties and fills on the same day, and a guest who asks to stay longer.
The situation
Room 204 is vacated at 11:00 and a new guest arrives at 14:00. At 9:30 the guest in 204 asks the front desk for a late check-out until 13:00.
The housekeeper who was going to clean 204 at noon is already on another floor.
Without a shared system
- The front desk calls or messages the housekeeper, and the message gets lost between floors.
- Nobody remembers that the room has an arrival the same day, so it is cleaned in whatever order the list happens to be in.
- The guest leaves at 13:00 and the room is still not ready at 14:00.
With Kleenee
- A cleaning with an arrival in the same unit on the same day is marked high priority automatically.
- The front desk sets the late check-out on the guest requests page, and the cleaning moves to the new departure time.
- The housekeeper sees the changed time on their phone. If the next guest arrives early, the front desk marks the cleaning urgent, due by the arrival.
What you get
The housekeeper works from one list that changes with the desk, and the front desk sees at once whether room 204 will be ready.
Needs the Pro package or higher.